' '

About Me

  • Full Name:Enzo PICCOLINO
  • Phone:+33 6 19 67 80 31
  • Email:piccolino.enzo@gmail.com
  • Address:La maison rose 05470 Aiguilles France

As a VoIP engineer

Trained as a telecom engineer, I started my career with VoIP in 2015 and could not stop since then. Offer a possibility to connect people makes sense in my life. It also involves some real skills such as :
- Dealing with Real Time Communication.
- Exploring the whole OSI Stack, from basic network to futuristic application.
- Growing in a fast development field.
I believe telecommunication is the most game changing evolution this last decade and i am glad to be part of it.

Way of working :

I better like to aim solution than to focus on problem #Solution-Oriented
Solution is what is the best for customer and company, a win-win relation #Customer-focus

What I actually do :

As part of the Technical Support team at Wildix since October 2020, I help customers to solve highly technical issues with their communication infrastructure, analysing and troubleshooting complex interoperability issues around SIP, TLS, WebRTC, etc....

As a technical trainer within Wildix, I also get to share this passion and knowledge with our partners. Learning should be informative, fun and use case related : actually the only way I know how to.

#VoIP #SIP #WebRTC #UC #RemoteOffice


  • Work Experiences

  • Support engineer (VoIP)

    Wildix - 2020 - Current

    Part of the french team, i help to solve high level issues about SIP, WebRTC or system troubles (Debian)

  • Team leader / Support engineer (VoIP)

    Xivo - 2018 - 2020

    Xivo is an open source PBX developped in France. In this context, i was responsible of the support team. I was there to help my colleagues to be better at what they were doing and also to solve problems of the costumers by providing the N2 / N3 analysis.

    #Managmenet #KPI #DISC #relationship

  • Support engineer (VoIP)

    Xivo - 2017 - 2018

    Xivo is an open source PBX developped in France. In this context, I solve customers problems by providing the L1 / L2 / L3 analysis.

    #Debian #Docker #SIP #WebRTC #Yealink #Aastra #Polycom

  • Telecom engineer / Team leader

    Econocom - 2015 - 2017

    As part of a team to deploy 4G in France, I was responsible for the french regulation regarding any radio emission.
    Thanks to my team of 4 persons and the smalls tools that I developed, we were able to declare all radio improvements and be on time for 4G deployment.

    #COMSIS #SFR #Bouygues #Huawei #HertzianBeam

  • Gap Year

    Scandinavian country - 2014 - 2015

    • 3 months as a tour guide in Lofoten (Norway).
    • 4 month as a ski instructor in Avoriaz (France)
    • 3 months as a waiter in Kaldrananeshreppur (Iceland).

  • Education

  • Engineer degree (Master degree)

    INSA (Lyon, France & Lulea, Sweden) - 2011 - 2014

    Add a management layer on top of the technical base. Broaden my mind thanks to Erasmus. Start my working life through internship

  • Technician degree

    IUT / Univeristé Joseph Fournier (Grenoble, France) - 2009 - 2011

    Learn all basics about networking, system, and Programmation

Can do / Wanna be

Support Engineer

"Enzo, support XXXXX hello, how can i help you ? (Fr/En)"


"Autonomy, Mastery, and Purpose are the keys"


DHCP, SMTP, NTP, DNS, etc...100%




ElasticSearch Logstash Kibana (ELK) 70%


Terminal / Shell100%

Read the manual100%